Introduction
At Critical Cycles® Bike, Balance Bike, we respect the privacy of our users and are committed to protecting it. This Privacy Policy explains how we collect, use, and disclose information from you when you access or use our website.
Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. By accessing or using our Service, you agree to this Privacy Policy. This Privacy Policy may change from time to time. Your continued use of our Service after we make changes is deemed to be acceptance of those changes, so please check this Privacy Policy periodically for updates.
Information We Collect
We collect several types of information from and about users of our Service, including:
- Personal Data: When you visit our website, register an account, make purchases, request information, sign up for our newsletter, provide feedback, or communicate with us in any way, we may collect personal data like your name, email address, mailing address, phone number, birthday, credit card information, and other information you choose to provide.
- Usage Data: We collect information about how you interact with our Service, such as which pages you visit, products you view or search for, items you add to your cart, and transactions you complete. This helps us provide features, analyze usage, improve the Service, and customize your experience.
- Location Data: With your consent, we may collect information about your device’s location to provide location-based services like store locators or delivery options. You can revoke consent to collect this data at any time by changing your device settings.
- Log Data: Like most websites today, our servers automatically collect information that your browser sends whenever you visit our Service. This Log Data may include your computer’s Internet Protocol (IP) address, browser type and version, pages you visit, time zone setting, operating system and platform, the full URL clickstream to and from our website, page response times, download errors, and dates/times of access.
- Cookies and Other Tracking Technologies: We use cookies, web beacons, pixels, tags, scripts, and other similar tracking technologies to collect information and customize and analyze your experience on our Service. For example, these technologies help us authenticate users, prevent fraud, store your preferences, enable social media sharing, and analyze how our website performs and is used. You can control the use of cookies at your browser or device level; see the Cookies section below for details.
How We Use Your Information
We only use your personal information as permitted by law. We collect and use your information for the following purposes:
- Provide, operate, and maintain our website and Service.
- Improve, personalize, and expand our Service.
- Understand and analyze how you use our Service.
- Develop new products, services, features, and functionality.
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Service, and for marketing and promotional purposes.
- Process your transactions.
- Send you text messages, emails and other communications according to your preferences.
- Find and prevent fraud.
How We Share Your Information
We do not sell or rent your personal information to third parties. We share your information only in the following circumstances:
- Service Providers: We may share your information with third party companies and individuals we hire to perform tasks on our behalf related to the Service, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing.
- Business Transfers: As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, the information may be part of the transferred assets.
- Related Companies: We may also share your information with our parent company or subsidiaries for purposes consistent with this Privacy Policy.
- Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request by a competent authority. We may also disclose your information in response to a law enforcement or government agency request or to establish, protect or exercise our legal rights.
- With Your Consent: We may ask for your consent to share your information for any other purpose not described in this Privacy Policy.
Your Rights and Choices
You have several choices regarding how we use and share your information:
- Opt-out of communications: You may opt out of receiving our marketing emails by following the unsubscribe instructions included in each email. Note that you cannot opt out of transactional emails related to your account or orders.
- Adjust cookie settings: You can decide whether or not to accept cookies and similar technologies in your browser. For details, see the Cookies section below.
- Change your location settings: You can change the location-based services settings on your device at any time to limit location data collection.
- Request access and changes: You can request to review, correct, update, suppress, restrict or delete personal information we have about you by contacting us at [email protected]. We will respond to requests in line with applicable laws.
- Delete your account: You may delete your account by emailing [email protected]. We will retain information needed to meet legal obligations but delete the rest.
Security
We have implemented appropriate technical and organizational security measures designed to protect the security of your personal information against loss, misuse, unauthorized access, disclosure, or alteration. However, no Internet transmission is ever fully secure or error-free. In particular, email sent to or from us may not be secure. Therefore, you should take special care in deciding what information you send to us in this way.
International Data Transfers
We are headquartered in the United States and have service providers in other countries, so your personal information may be transferred outside of your state, province, or country to the United States or other locations where privacy laws may not be as comprehensive as those in your home country.
By using our Service or providing any personal information to us, you consent to the transfer, processing, and storage of such information outside of your country of residence, where data protection laws may differ. We have taken appropriate safeguards to require that your personal information will remain protected and require our service providers and partners to uphold a similar standard.
Children’s Privacy
Our Service is not directed to children under 13 (or other age as required by local law) and we do not knowingly collect personal information from children. If you learn that a child has provided us with personal information without consent, please contact us at [email protected]. If we become aware that a child under 13 (or applicable age) has provided us with personal information, we will take steps to delete such information.
Cookies and Other Tracking Technologies
Cookies are small text files containing a string of alphanumeric characters that are placed on your computer or mobile device when you access certain websites. We use first-party and third-party cookies for purposes like authenticating users, remembering user preferences, tracking website analytics, and displaying relevant content. You can control what cookies are placed and manage existing cookies in your browser settings. Declining cookies may impact the functionality of the website.
We also use web beacons (also known as pixel tags or clear GIFs), which are tiny graphics with a unique identifier used to anonymously track visitors’ activities on our Service. They help us better manage content by informing us what content is effective.
Google Analytics: We use Google Analytics to analyze usage trends and performance of our Service. Google utilizes the data collected to track and examine the use of our Service, to prepare reports on its activities, and to share them with other Google services. Google may use the data collected to contextualize and personalize ads. You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Social media features like Facebook “Like” buttons, Twitter “tweet” buttons, LinkedIn share buttons, Pinterest “pin” buttons may collect your IP address, browser information, and the webpage you are visiting on our Service, and may set cookies to enable the feature to function properly. Social media features are hosted by the respective social media platforms (like Facebook, Twitter, LinkedIn, or Pinterest), and your interactions with them are governed by the privacy policies of the companies providing them.
Online Tracking and Do Not Track Signals
Do Not Track (“DNT”) is an optional browser setting that requests that a website disable tracking of your online activity. At this time, we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.
We engage in Online Behavioral Advertising (“OBA”), also known as interest-based advertising. This means that we collect information about your online browsing activities over time on our Service and on third-party sites or other online services to provide you with advertising about products and services tailored to your individual interests.
Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time. If we make material changes to this policy, we may notify you on our website, by a blog post, by email, or by any method we determine. The method we chose is at our sole discretion. We will also change the “Last Updated” date at the beginning of this Privacy Policy. Any changes we make to our Privacy Policy are effective as of this Last Updated date and replace any prior Privacy Policies.
Questions and How to Contact Us
If you have any questions, concerns, complaints or suggestions regarding our Privacy Policy or otherwise need to contact us, please email us at [email protected] or contact us by any method listed on our website.
We welcome your questions, comments and concerns about privacy. Please contact us at any time.